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Last updated: October 21, 2026

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order. The voluntary return terms below do not limit your rights under applicable consumer protection law.

For voluntary returns, items should be returned in the same condition they were received, unworn or unused, with tags and in their original packaging, or as otherwise indicated in the return instructions. For a statutory withdrawal, you may inspect goods as you would in a shop; you are only responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging is not a condition of a valid statutory withdrawal.

Orders delivered to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand, United States, and Vietnam

Unless applicable law requires a different timeframe, you may request a return within 30 days after the last item in your order is delivered by providing your order number or proof of purchase. If this deadline falls on a weekend or public holiday, it extends to the next working day. You are responsible for arranging and paying return shipping for change-of-mind returns, unless we agree otherwise or applicable law requires otherwise. We do not charge a restocking fee.

You can request cancellation or removal of items from your order until the item is shipped. Statutory withdrawal rights continue to apply after shipment where required by law.

Orders delivered to all other locations

How to start a return or cancellation

Start your return or cancellation request by logging into your account, opening your order and selecting the available return or cancellation option. You may also email l781310982@gmail.com with your order number and a clear statement of your request.

We will provide instructions on how and where to send your package. Please contact us for the correct return address before sending goods back. For voluntary returns, request a return before sending an item. A valid statutory withdrawal does not require our prior approval, and an unavailable self-service option does not prevent you from exercising that right. Do not delay sending your withdrawal notice or returning goods beyond the statutory deadlines while waiting for our reply.

Unless we state otherwise or applicable law requires otherwise, you pay the direct return shipping costs for change-of-mind returns. If we did not inform you before purchase that you would bear these costs, we will bear them where required by law.

Damages and issues

Please inspect your order when you receive it and contact us if an item is defective or damaged, or if you received the wrong item. Change-of-mind charges and voluntary return deadlines do not limit your statutory remedies. We will bear return costs for faulty, damaged or incorrect goods where required by applicable law.

Exceptions and non-returnable items

Where permitted by applicable law, the statutory change-of-mind withdrawal right does not apply to goods made to your specifications or clearly personalised; goods liable to deteriorate or expire rapidly; or sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery. These exceptions apply only where the goods actually meet the relevant legal conditions. Ordinary non-personalised gift bags, packaging materials and gift-wrapping kits are not excluded simply because they are packaging products.

Any additional restrictions on voluntary returns will be stated before purchase and will not override statutory rights. These exceptions do not remove your rights if goods are faulty, damaged or not as described. Contact us if you are unsure whether a particular item can be returned.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may withdraw from your purchase without giving a reason within 14 days after the day you, or a person you designate other than the carrier, receive the goods, unless a legal exemption applies. If goods in one order arrive separately, the period starts after delivery of the last item. If the deadline falls on a weekend or public holiday, it extends to the next working day. Any longer voluntary return period offered above remains available on its stated terms.

Notify us before the deadline through your customer account or by emailing l781310982@gmail.com with a clear statement that you wish to withdraw. You may also notify us before delivery.

After notifying us, send the goods back without undue delay and no later than 14 days after your withdrawal notice. The deadline is met if you send the goods before that period ends. You pay the direct return shipping costs for a change-of-mind withdrawal, subject to the exceptions stated above.

We will reimburse eligible payments without undue delay and within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods back or evidence that you sent them back, whichever occurs first, unless we have offered to collect the goods. Once that condition is met, we will refund without undue delay; it does not start a new 14-day waiting period.

For eligible withdrawals, we refund the product price and the cost of our least expensive standard delivery option if you paid for delivery. We do not reimburse the additional cost of an express or premium delivery option you chose. Refunds use your original payment method unless you expressly agree otherwise, and no refund fee is charged.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return or cancellation, use your customer account or contact us as explained above.

Refunds

We will notify you after we receive and inspect your return. Approved voluntary returns are refunded to the original payment method unless otherwise agreed. Statutory withdrawal refunds follow the applicable deadlines stated above and do not depend on a discretionary approval. Your bank or payment provider may need additional time to post the refund after we issue it. Contact us if a refund has not appeared within a reasonable time.

This policy does not limit any rights under applicable consumer protection law, including remedies for goods that are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, ask about an exchange or report damaged items, email l781310982@gmail.com.

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